FAQs
Orders
How long will it take to receive my order?
Most orders are processed and shipped within 1-3 business days. Delivery time depends on your location and the shipping method selected at checkout.
Can I expedite my order for faster delivery?
Yes, we offer expedited shipping options at checkout. If you need further assistance, contact our support team immediately after placing your order.
Can I modify my order after placing it?
Order modifications, including changes to products, shipping addresses, or payment methods, are possible if requested promptly. Please contact us as soon as possible to see if adjustments can be made.
Do you have a physical store?
Yes, we have a storefront where you can browse and purchase our products. Visit [location details] for more information.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment options listed at checkout.
Why is my card being declined?
Your card could be declined for various reasons, such as incorrect details, insufficient funds, or restrictions by your bank. We recommend contacting your bank or using an alternative payment method.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and special promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Can I place an order over the phone?
Yes, we accept phone orders. Contact our customer service team during business hours for assistance.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased online and used for any of our products.
Can you create a custom product that isn’t listed online?
Absolutely! We specialize in bespoke designs. Contact us with your idea, and we’ll help bring it to life.
Deliveries
How long does shipping take, and what are the costs?
Shipping times and costs vary based on your location and chosen delivery method. Full details are provided during checkout.
How will I know when my order has been shipped?
Once your order is dispatched, you’ll receive a confirmation email with tracking details.
How do I track my order?
Use the tracking number provided in your shipping confirmation email to track your package on the courier’s website.
My tracking says my package was delivered, but I haven’t received it. What should I do?
Check with your neighbors or building management first. If you still can’t locate your package, contact our support team for assistance.
Where do you ship from?
All orders are shipped from our facility in [city, country].
Will I need to sign for my delivery?
Certain orders, especially high-value items, may require a signature upon delivery for security purposes.
Returns
Returns
What is your return policy?
We accept returns within [30 days] of purchase, provided the item is unworn and in its original condition. Some exclusions apply.
How do I return an item?
Contact our support team to initiate a return. We’ll provide instructions on how to send your item back.
What if I ordered the wrong item or size?
You can return or exchange the item as long as it meets our return policy. Reach out to us for assistance.
Can I return an engraved item?
Unfortunately, engraved items are non-refundable unless there’s a defect.
Can earrings be returned?
For hygiene reasons, earrings cannot be returned unless faulty.
How do I exchange an item for a different one?
Contact us to arrange an exchange. We’ll guide you through the process.
Repairs
My jewelry is damaged. Can it be repaired?
Yes, we offer repair services for our products. Contact us for an assessment and cost estimate.
How much will the repair cost?
Repair costs depend on the nature of the damage. After evaluating your item, we’ll provide a quote.
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